What Was Your Experience After Switching to a 3PL?

I’ve been helping a friend manage a growing online business, and we’re starting to feel overwhelmed by inventory, packing, and shipping responsibilities. Recently, we began looking into 3pl logistics solutions as a way to free up time and improve efficiency, but I’m unsure whether the benefits outweigh the potential challenges. Some business owners say outsourcing logistics helped them scale faster, while others mention issues with inventory visibility and communication. For those who have worked with a 3PL provider, what was the transition like? I’d really appreciate hearing honest experiences, both good and bad, before we make a decision.